Symptoms:
Users report that some dependent application (typically ERP, SAP, Priority, BI, etc.) is not responding.
Impact: Critical
Description:
One or more nominated services that are dependent on the SQL engine (e.g ERP, SAP, Priority, BI) are not running
Expected behavior :
There is no standard setting for this alert. This alert serves as an informational notice concerning non-SQL related issues
Priority – Critical
Recommended action:
Investigate the status of this service outside of the SQL engine environment. If necessary, restart.
Background
Many applications (ERP, SAP, Priority, BI, etc.) run using the SQL engine as the foundation. In this alert, while all SQL functions are performing normally, the dependent service is not responding and this alert is especially useful to direct administration people onto the right solution so that they are not looking at the SQL Server for a solution to end-user reports of problems.
