Questions and Answers

Microsoft Windows Server 2008 or later, or Microsoft Windows 10.

SQL Server 2008 (32-bit and 64-bit) or higher.

No, the performance of the AGENT does not add any significant load onto the server

The installation takes approximately 15 minutes.

Please wait for a few minutes until you get the details you want. Don’t forget to check other folders in your email inbox, because the email may be diverted there at your end (e.g junk folder). If that doesn’t happen you can always contact us at [email protected]

For the AimBetter agent to be able to read your system’s metrics, the agent needs minimal READ-ONLY permission. Check our documentation regarding the creation of a user with minimal permissions.

No, AimBetter agent is a ‘read-only’ function. All information is immediately transmitted over secure connection into our domain, so you do not need to assign any unique resources on your side.

1. Enable port 1434 for UDP packets.
2. Microsoft file sharing SMB: User Datagram Protocol (UDP) ports from 135 through 139 and Transmission Control Protocol (TCP) ports from 135 through 139.
3. Direct-hosted SMB traffic without a network basic input/output system (NetBIOS): port 445 (TCP and UDP).
4. Open your SQL Server’s TCP port (the default is 1433, but make sure to select the actual SQL Server TCP port set in your system if different) and enable the following firewall programs:

Windows Management Instrumentation (WMI)

Performance Logs

Alerts.

Yes, AimBetter has the ISO 27001 certificate. ISO 27001 describes how to manage information security, incorporating the technical and operational requirements of other protocols, such as GDPR. Implementing ISO 27001 allows businesses to meet strict data security expectations and assure their clients that their data is protected.

Sure, we conduct annual Penetration Tests to ensure there are no vulnerabilities that could potentially expose your clients through your systems.

Our systems are protected by Cloudflare and continuously monitored with Endpoint Detection and Response (EDR) technology.

Yes, AimBetter follows the policies and regulations outlined by GDPR (General Data Protection Regulation).

No, all the transmission of data is one-way from our customers’ servers to our cloud, which guarantees no risk of potential breaches or penetrations.

Please wait for a few minutes until you get the details you want. Don’t forget to check other folders in your email inbox, because the email may be diverted there at your end (e.g junk folder). If that doesn’t happen you can always contact us at [email protected]

Did you check that the AGENT service of the computer that runs the agent is turned on?
Sometimes it happens that the user with whom the agent connects is not an administrator or in the administrator group. Please check this and if still not working, contact us for help.

There are a few possible causes, so check these things:

1. 1. Are the details of the monitored server correct?
   2. Are all required ports open?
   3. Is there a block in the firewall?
   4. Is the user with whom the system connects in the administrator group?
   5. Is the bounce system on?
   6. Is WMI’s service on?
   7. Is there something blocking WMI out?
   8. Check that all the lights are green on the configuration system and then exit the app and wait about a minute to allow the data to sync with the system.
   9. If still not working, get our team to help you…our support people can advise you.

This situation means there is a problem accessing the monitored server.

1. Make sure the name entered on the system is the full name of the server or alternatively the IP.
2. If the install is on local server – you need to enter dot (.) in server’s name position.
3. Is there a block on the firewall?
4. If the server we want to hop to is remote – is there access to the server?
5. Is the server on the same DOMAIN?
6. If still no go, get our helpdesk to advise.

• This means there is a permissions problem.
  1. Is there a block on the firewall?
  2. Is the WMI port open?

  Open POWERSHELL and type the following line: (In the curly brackets, type the full name of the server or IP address of the server):

  • Get-WMiObject -Class Win32_PerfRawData_PerfOS_System –ComputerName{computername or ip}If errors are seen, they must be followed:
    • If you receive an ‘RPC’ error, there is a firewall problem.
    • If you receive an ‘Access Denied’ error, it means that there are no WMI privileges on the monitored server (there is no firewall blocking).
• If still not working, get our team to help you…our support people can advise you.

Red light indicates 2 possible states – INSTANCE NAME incorrect or SQL USER is not configured in SYSADMIN group.

Take these simple steps to find and fix …

1. 1. Does the user name and password you entered in the system have access to SQL?
   2. Make sure that the name entered on the system is the exact name of the INSTANCE.
   3. Then check that the user defined as SQL Data Maker is machine-level SYSADMIN – whether a system user is defined, or if it is a user from the SQL.
   4. Is the SQL Server port open?
   5. Are the SQL details correct?
   6. If it still does not work, talk to our support team for some help

First step is to perform a normal controlled exit from the app and then restart it. That should be enough.

If there is no data transmission yet, check the following: .

Does the user with whom we are trying to “execute” the agent have sufficient read and write permissions – that is, does it have enough administrator power privileges inside your domain. To find this, check if the user you have used to install the system is an administrator or member of administrator group?

AimBetter sets high standards of security. In case you have lost your password, contact our support center and we will generate a new temporary one and email it to your registered address. Be sure to change it immediately.

AimBetter was designed from the beginning to be a simple cloud-based SaaS that requires no resources on your end! Needs only read-access privileges to collect info about what is happening on your servers and has a small footprint that permits us to read system metrics and transmit the readings over a secure link into our own domain. Read more on our How we can help you page.

Other monitoring tools impose a heavy load on local domain resources – requiring both hardware for processing (memory, CPU, network and more), supervision (performance, backup, software updates etc.) , storage and maybe even additional licenses (OS, database etc.).

No. As long as all of your servers are on the same network and inside the same domain, you only have to install AimBetter agent on one server and it monitors all the others from there. This includes local and remote servers, off-site and cloud-based virtual devices.

No, what’s great about our system! You do not have to be a DBA or IT specialist or someone with technological know-how – the system is easy to use and operate.

Not right now. We support SQL Server and Windows OS servers. In our immediate roadmap, we have MySql, Oracle MSDB, and Linux servers. 🙂 Hopefully, soon as possible!

Right now, we support only RDMS databases – focused on Microsoft SQL Server but soon spreading to MySQL and Oracle in both Microsoft and Linux servers. Watch this space!

No. While the default is set to one port (1433) you can change that easily in the configuration on installation to any port.

As long you are subscribing to our service you will have a support team available.

Certainly not! That’s the great part of our service! You benefit from the upgrades happening all the time in our AI software, gaining from the experience gained by hundreds of our customers.

Yes, you will only need to pay the payment delta

After the purchase, the support team will contact you to guide in installing AimBetter agent on your chosen server.

Yes. There is no limit to the licenses you can purchase.

Another system monitoring tool such as the common app called ZAPEX focuses only on system issues. Sometimes, the system issue is a symptom of SQL issue and not the main problem!!
By AimBetter monitoring tool we can indicate and focus on the cause of the problem, a “heavy” sql process can cause high utilization of CPU or disk or Network.

Surveys show that in a busy company, more than half of your DBA’s time and effort goes into troubleshooting – responding to, finding, analyzing and fixing problems. This means that the positive activities like upgrades, code improvement, new features and all the rest get left behind (or you have to employ more DBA people than you actually need). With AimBetter, you cut the unnecessary activity down to the minimum because we find the problems for you, and point the DBA straight to it with all the information he needs right there in front of him to fix it immediately.

That’s great – right now! But do you really know what’s going on inside your server all the time? Is the performance only “all right” or is it optimal? All systems require regular maintenance – and our monitor will tell you what is happening in a simple, single overview. It can pick up all the bottlenecks, loops and stalls that are slowing the whole system down. Get better than “OK” – get the very best out of your investment in hardware and software by staying ahead of the curve!

In fact, small companies are the most vulnerable to database problems because they lack the depth of in-house resources to find and fix problems, and the effects of major problems like crashes, missed backups, lost data, blocks and locks can have a much greater effect on daily operations. For the relatively small cost of AimBetter’s complete monitoring service, you get the equivalent of a full-time “virtual” DBA looking over your shoulder watching everything that is happening on-site.

Most important – AimBetter offers its services for a single monthly fee, available with no on-going commitment, and nothing to invest up-front. You get the benefits immediately, and can stop any time.

A backup server can only be as good as the primary was at the time you backed-up. Any lost tables, missing or lost data, corruption and all the other problems that can disrupt your operations will be copied over with each update. The main benefit of the backup server is to give you continuity, not security. And there is always the extra problem of whether backups from primary to secondary are happening properly, regularly and completely.

A benefit of the monitoring is to show that the maintenance is happening and the backup server is functional and ready to work at all times.

AimBetter offers the support of our Expert Support team, which comprises experienced database administrators who specialize in every aspect of our product. We provide regular supervision of your AimBetter dashboard, to ensure that all data is properly collected, and can identify issues in your own environment requiring attention. From the beginning, your users who will work with the system will be guided by dedicated DBAs from our team who will go through the screens and tabs in the system, and give the necessary help.

AimBetter knows how to save you time – in this case we will do a snapshot of the server in the current state, and after the server transition we will test the performance of the new server to measure efficiency and improve performance to the highest and optimum level, and to compare past and future situations.

Hosting services are great because they take away your need to invest in infrastructure like servers, storage and networks and do basic services like backups and restores, but they are not SQL database experts and cannot tune your database, keep watch over performance and data integrity. That’s what AimBetter does, and we do it better that anyone else.

Having a good monitoring tool is like having proper insurance – you may feel you don’t really need it, only when you do need it, by then it’s too late, and you can have a disaster. AimBetter keeps you ahead of the trouble, keeps the whole engine running properly so the disaster never happens, but the money was properly spent because the alternative is much worse.

Having a good monitoring tool is like having proper insurance – you may feel you don’t really need it, only when you do need it, by then it’s too late, and you can have a disaster. AimBetter keeps you ahead of the trouble, keeps the whole engine running properly so the disaster never happens, but the money was properly spent because the alternative is much worse.