Bottleneck Episode in a SAP System

Employees rely on the ERP system to access crucial data, perform transactions, and complete their tasks efficiently. When the system is slow, routine activities take longer to accomplish, leading to frustration and inefficiency.

A leading sales and distribution company providing customers with full-service supply chain management solutions and a diverse portfolio of FMCG and food brands approached AimBetter after experiencing frequent episodes of serious slowdown in its SAP ERP system. Besides their employees’ productivity impact, the management was extremely concerned with the disruption in their supply chain which could affect production schedules and ultimately impact the company’s ability to meet customer demand.

With dozens of servers worldwide, the company’s IT Team couldn’t identify the main factors responsible for these slowdowns.

After the 5-minute installation, this company’s IT Manager could start seeing the queries involved in the bottleneck in real-time.

A particular query was running for longer, resulting in several alerts about busy disks. Through AimBetter, additional details about this query, including the SAP app from which it originated, were provided.

Following this root-cause indication, the IT Manager checked the disks’ general condition in more detail.

Sorting the disks by their busy time, it was easy to see that many disks were working at close to maximum capacity, although the I/O rate was significantly low for this company’s patterns. The IT Manager could immediately understand that some change in the disks’ configuration must be responsible for this poor disk performance. Consulting the vendor, he could adjust the configuration to achieve effective performance, solving this bottleneck episode.

After solving this episode, the IT Manager continued to explore AimBetter’s capability to analyze the server’s activity 24/7 and provide recommendations for improvement. Checking in the QAnalyze pane which queries are the most resource-consuming, he could ask for the company’s DBA to work on them, achieving fast improvements. Once again, in the details presented by AimBetter, the exact SAP app involved could be easily identified.

This company’s IT Team is now more proactive and capable of making their SAP system more efficient, dealing with eventual issues in minimum time.

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