When things slow down, you don’t have to guess what’s wrong. AimBetter quickly shows what is causing the ERP to drag, so the team can fix it fast, saving time, headaches, and costly outside help. Here’s a recent real case that shows how it worked for one of our new customers.
A growing company runs a web-based Priority ERP system that’s key to daily operations, managing everything from sales orders and inventory tracking to purchasing, accounting, and customer service. Their ERP also shares data with third-party apps through an API—one of which is a cloud SaaS that automates processing and compliant storage of supplier invoices for their accounting system.
For some time, users have been complaining that the ERP was sluggish and the IT team couldn’t figure out the cause, feeling like searching for a needle in a haystack.
Making the Invisible Visible
After installing AimBetter, the answer came fast. With real-time visibility, the team could immediately see web requests that were taking a long time to complete—along with their full URL, which made it clear they were coming from the third-party invoice-processing SaaS.
AimBetter’s dashboard then revealed a flood of API calls from this integration. But that was just the start.
AimBetter revealed that many of these requests were accessing very high amounts of cached data each time (on average, 18 GB), along with a high average duration, which is a clear red flag.
Digging deeper, the team saw why: the API calls were missing a key date filter. Instead of pulling only relevant data, the queries were fetching entire massive tables. No wonder the ERP was slowing down!
The third-party provider wasn’t even aware of this—although they had included what they thought was the date parameter in their code, a format mismatch meant it wasn’t actually used, and a default value of 0 was being set instead.
With AimBetter, it was also possible to see the exact process from the third-party application and monitor the execution rate per minute. The data showed it never exceeded 10 tasks per minute—likely a limit set by the API—yet the volume of data retrieved in each task was still enormous because of the missing date filter.
Clear Insights, Fast Action
With this info in hand, the company reached out to the SaaS provider. The third-party team, impressed by AimBetter’s clarity, fixed their code to:
- Cut down unnecessary API calls
- Correctly use the date filter so only the needed data is fetched
The difference was immediate. ERP performance bounced back, users were happy again, and API traffic became much lighter.
Simple Visibility Leads to Big Results
This story shows how AimBetter empowers teams without database pros to quickly spot and fix complex performance problems. By making the unseen visible, AimBetter saved time, prevented frustration, and helped build stronger collaboration with their third-party partner.
